Privacy

Redeems keeps only what it needs to run your overlays.

What we store

• Streamers and editors: Twitch account id, username, display name and profile picture.
• Connected channels: the Twitch access tokens you grant, encrypted. Your wheel, card, Christmas and reward settings, and the images you upload.
• Viewers: the Twitch id and display name of anyone who opens a pack, knocks on the advent calendar or joins a snowball fight, with what they collected, knocked or scored, so commands like !cards and !sbscore work.
• Activity: recent spins, packs and connection events, kept for 30 days.
• Where you found us: if you arrive from another site, a campaign link or a streamer’s invite link, a first-party cookie remembers that for 30 days. If you sign up, we keep it with your channel, so we know which links work and can count invites. It holds only the link’s tags, the other site’s name and the page you landed on.
• Visit counts: we count visits to our public pages per day, by where they came from (for example “google” or an ad campaign’s name). We keep only those daily totals, never your IP address or an id for you. A session cookie that only says “counted” stops us counting you twice, and it’s gone when you close your browser.

Payments

• Pro is paid through PayPal. PayPal handles your card or bank details, and we never see or store them.
• We keep the PayPal subscription id, its status and the date it’s paid until, so we know whether your channel has Pro. PayPal’s payment notices to us include the payer’s name and email, but we don’t store them. To find a payment, for example for a refund, we look it up in PayPal.

What we don’t do

• We don’t read your chat messages, except to answer our own commands, like !cards and !sbjoin.
• We don’t post as you. Results are posted by our own bot account.
• We don’t sell or share your data, and there are no ads or third-party trackers.

Deleting your data

Channel owners can delete everything from Settings → Delete everything. That also revokes Twitch access. You can also revoke access any time under Twitch Settings → Connections.

How we protect what we store is on the security page. Questions about your data: support@redeems.tv.

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