Terms of Service

Last updated: 13 November 2026

These terms are the agreement between you and Redeems (“we”, “us”) for using redeems.tv, its dashboard and its overlays (“the service”). By signing in, you accept them. If you don’t agree, please don’t use the service.

1. The service

Redeems turns events on your Twitch channel, like subs, bits and channel point redemptions, into overlays for your stream: a sub wheel, card packs, an advent calendar, a snowball fight and a winter frame. It works with your Twitch account and through Twitch’s own systems.

Redeems is not affiliated with, endorsed by or sponsored by Twitch Interactive, Inc. Twitch can change or limit what apps may do, and some features may change or stop working as a result.

2. Your account

• You sign in with Twitch. You must be allowed to use Twitch under its own rules, which includes its minimum age.
• To buy Pro, you must be old enough to enter a contract where you live, or have a parent’s or guardian’s permission.
• You’re responsible for what happens in your dashboard, including what the editors you invite do. Keep your overlay links private: anyone with them can see your overlays. You can replace them at any time.

3. Plans

• Free costs nothing, with no time limit. It shows a small “redeems.tv” under wheel and pack results.
• Founder is given to the first 100 channels that sign up and go live with it. It includes everything in Pro at no charge for as long as we run Redeems. A new founder keeps the spot by using the wheel or a card pack on a live stream within 14 days of signing up; otherwise the channel moves to Free and the spot goes to someone else. Founders from before 16 November 2026 keep their spot without this step. A founder spot belongs to that channel and can’t be transferred. If you delete your channel’s data, the founder spot ends. Founders may be listed on our public Founders page, and can switch that off in Settings.
• Pro trial. Once the founder spots are gone, new channels get 14 days of Pro at no charge, with no payment details needed. Channels on Free can start one trial from Settings. A channel gets one trial. When it ends, the channel is on Free.
• Invite rewards. When a streamer who signed up through your invite link has 10 spins or packs from 5 different viewers within 30 days of signing up, you both get 30 days of Pro at no charge. If you pay for Pro, we refund one payment instead. Founders unlock the Ambassador card set after 3 such invites. Rewards are limited to 12 a year per channel. Inviting yourself, fake viewers or other tricks don’t count, and we may take back rewards gained that way.
• Pro is a paid subscription. What each plan includes is shown on the pricing page.

We may improve, change or retire features over time. If we remove something central to Pro, you can cancel and ask for a refund of the unused part of your current period.

4. Paying for Pro

• Pro costs $4.99 a month or $39 a year, in US dollars. Any tax we owe is included in that price.
• Payments are handled by PayPal. We never see or store your card or bank details. PayPal’s own terms apply to the payment.
• Your subscription renews automatically at the end of each month or year until you cancel, and PayPal charges the same payment method each time.
• If a renewal payment fails, PayPal tries again. If it keeps failing, the subscription stops and your channel moves to the Free plan.
• If we change Pro prices, we’ll tell you on the site and in your dashboard at least 30 days before the change affects your subscription, and you can cancel before then.

5. Cancelling and refunds

• You can cancel at any time, in Settings or in your PayPal account. Pro stays until the end of the period you’ve paid for, then your channel moves to Free. Nothing is charged after that.
• Every payment comes with a 14-day money-back promise. The refund policy explains how it works.
• Moving to Free doesn’t delete anything. Your wheels, cards and viewer collections stay, and the parts that need Pro pause until you have Pro again.

6. Using it fairly

Please don’t:

• break Twitch’s Terms of Service or Community Guidelines with it, for example through the challenges, rewards or prizes you offer;
• upload images you don’t have the right to use, or anything illegal, hateful or sexually explicit;
• try to get into other channels’ data, overload or attack the service, or get around the plan limits;
• resell the service or pass off its overlays as your own product.

Channel points have no cash value. Redeems never sells or gives out channel points, and prizes you offer behind a wheel slice or an advent door are your own responsibility.

7. Your content

You keep all rights to what you upload and write, such as card art, wheel challenges and prizes. You give us permission to store it and show it in your dashboard, your overlays and your chat, only to run the service for you. We may remove content that breaks these terms or the law.

How we handle your data and your viewers’ data is explained in the privacy policy.

8. Suspending or closing accounts

• You can delete your channel’s data at any time in Settings. Cancel any Pro subscription first, or deleting will cancel it for you.
• We may suspend a channel that breaks these terms, puts other channels at risk or is used to break the law. Where we can, we’ll warn you first and explain why.
• If we ever close Redeems, we’ll give at least 30 days’ notice and refund the unused part of any paid period.

9. Our responsibility

We work hard to keep the service running and your data safe, but it’s provided as it is. We can’t promise it will never be interrupted, for example when Twitch, PayPal or our hosting has problems.

As far as the law allows, we aren’t liable for indirect losses, such as lost earnings, subs or viewers. Our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law doesn’t allow us to limit, or your rights as a consumer.

10. Changes to these terms

We may update these terms. For a change that matters, we’ll post it here and show a notice in the dashboard at least 14 days before it applies. If you keep using the service after that, the new terms apply. If you don’t agree, you can cancel and delete your data.

11. Law

These terms are governed by the laws of the country where Redeems is run. If you use the service as a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in your local courts.

12. Contact

Questions about these terms, billing or your account: support@redeems.tv.

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