Refund policy

Last updated: 13 November 2026

We want you to pay for Pro only if it’s worth it to you. So every payment comes with a 14-day money-back promise, no questions asked.

14-day money-back

• Ask within 14 days of any Pro payment, monthly or yearly, first payment or renewal, and we refund that payment in full.
• Email support@redeems.tv with your Twitch channel name. The email address of your PayPal account helps us find the payment faster.
• We refund through PayPal, normally within 5 working days. PayPal decides how soon the money shows up on your card or account.
• When we refund, the subscription is cancelled and your channel moves to the Free plan straight away.

Cancelling

• Cancel any time in Settings, or in your PayPal account under automatic payments.
• Pro stays until the end of the month or year you’ve paid for. Nothing is charged after that.
• Your wheels, cards and viewer collections stay when you move to Free.

After 14 days

After 14 days, we don’t refund the rest of a month or year, except where the law requires it. If something on our side stopped Pro from working, write to us anyway and we’ll make it right.

Your legal rights

This promise is on top of your rights under the law, never instead of them. If you live in the EU or the UK, it also covers your 14-day right to withdraw from an online purchase.

Disputes and chargebacks

If something is wrong with a payment, please email us before opening a dispute with PayPal or your bank. It’s faster for you. A chargeback cancels the subscription and moves the channel to Free.

Founders and the Free plan

Founders and channels on Free never pay, so there’s nothing to refund.

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